Introduction to Cross cultural management

• - A history of the field of Intercultural Communication.
• - Foundations of Intercultural Communication: Three paradigms.
• - Introduction to Intercultural Communication and Management.
• - Organizational designs across cultures through the lens of the three paradigms.
• - Overview of the cross-cultural field international network, relevant organizations and institutions.
• - Cross-cultural consulting companies. Structure and operating system.
• - The trainer figure from the inside out.
• - Cross-cultural Training. Different types, structure and elements.

Cross cultural management theories

• - What is Culture? Overview about theoretical approaches
• - Introduction to different culture models and concepts
• - Conceptualizing Intercultural Competence: Definitions, models and the question of measurement
• - Hall: Holistic model
• - Hofstede: Cultural Dimensions
• - Trompenaars: Dilemma
• - Alexander Thomas: Kulturstandards
• - Cross Cultural Communication: models and approaches
• - Cross Cultural Management
• - Diversity Management
• - Online ressources and tools
• - Politeness and Face concepts
• - Culture shock and Re-entry shock: theories and models
• - Stereotypes and prejudices: Theories and approaches
• - Experimental Workshop on: “Translating” theory into praxis

Doing business across cultures

• - Global environment of business.
• - Growth strategies: why companies do business across nations.
• - Foreign market selection.
• - Foreign operation methods.
• - Designing international structures.
• - Polycentric, ethnocentric and geocentric strategic approaches.
• - Foreign subsidiary strategy: local managers versus expatriates
• - Managing knowledge in multinational companies

International Project Management

• - International Projects analysis and definition
• - Project Planning: Timing and Costs in a global context
• - Developing a Project Plan and scheduling Resources
• - Risk Management in international settings
• - Project Execution, monitoring and closure
• - The sociocultural side of international projects
• - Being an effective Project Manager across cultures

Marketing across cultures

• - the cultural variables in international marketing
• - the integration of local consumption in a global marketing environment
• - marketing decisions for the intercultural environment
• - intercultural marketing communications

Techniques and tools in cross cultural training

• - The role of a trainer and a co-trainer. Observe and adapt to the group needs
• - The importance of debriefing and the meta level
• - The right use of the appropriate materials
• - How, when and with whom do we use our tools?
• - Role plays
• - Critical incidents
• - Videos
• - Simulations
• - Self-reflective activities
• - Perception and slef-awareness
• - Active listening
• - On-line Tools
• - Profiles and assessments
• - Feed-back and evaluation techniques for different cultures

Cross cultural training design

• - Design accurate needs assessment and program evaluations, effective programs and engaging methods
• - Designing excellent proposals. Structure and content
• - Training logistics
• - General structure of a training program. Phases, elements, co-training
• - Meeting the participants requirements

Cross cultural coaching

• - What is Coaching. Historical evolution and current perspectives.
• - Global leadership development and professional coaching.
• - The Coaching process. Tools and approaches.
• - Assessments and goal-setting. How to discern accurately the client’s real strengths, needs, and potential.
• - Measures of progress. Ongoing feedback.
• - Self-awareness and how it impacts our coaching practice.
• - Most valuable methodology and techniques for cross-cultural management.
• - The finest contributions and biggest mistakes of the cross-cultural coach.
• - Coaching international managers. Expectations and challenges.
• - Coaching international teams. Matrixes and other organizational structures.
• - In-class practice based on real-life coaching situations in international companies.
• - Typical coaching topics: decision making, relationship building, hierarchy and time management across borders.
• - The future of Cultural Coaching.

Managing virtual global teams

• - Effectively launch, implement, and maintain successful virtual teams
• - The basic high performing virtual team principles
• - Identify the area of opportunity for improving cooperation and communication in a global team
• - Solutions to all key challenges that international virtual teams, groups, and networks face
• - Trust building at a distance in a global team
• - Managing and leading virtual teams
• - Key factors for effective cross-cultural meetings
• - The skills, tools and technologies necessary for creating a successful virtual team

International assignments

• - What is an international assignment? The expat figure.
• - Rewards and challenges of international assignees, both professionally and personally
• - Right expectations and actively building the required knowledge, skills, and mindset to be effective in your new environment
• - Different types of trainings for different assignments-temporary, long-term, expatriation, repatriation, transpatriation
• - International Assignment Training Design.
• - The role of the trainer in the assignment process
• - Explore the preferred ways of interacting, living, and working in the destination culture
• - Plan to effectively manage the changes. Tools, techniques and resources.

Cross cultural negotiations

• - Understand the impact cultural dimensions have at the negotiations table
• - Apply the appropriate etiquette and protocols of a nation or culture so as to create trust and rapport
• - Use appropriate cultural techniques for resolving possible conflict during a negotiation session
• - Learn how to decode our cultural programming and understand how this could affect the negotiation
• - Improve our cross-cultural skills to move the negotiations to closure
• - Understand the differences in the dynamics, development and stages of the cross-cultural negotiation
• - To enhance our knowledge about new business opportunities and challenges related to the similarities and differences that exist among different national cultures

Cross cultural conflict resolution

• - Act as a mediator in an effort to resolve cross-cultural conflicts within an organization
• - Provide individuals with cultural competences and skills to foster collaboration in international teams
• - Experience the challenge of working in a multi-cultural team environment
• - Identify cross-cultural misunderstandings and conflicts
• - Work on communication, issues, and relationships among team members to produce a harmonious, cooperative and productive working environment, with real life examples
• - Develop different solutions for different culturally influenced mindsets
• - Understand different ways of conveying and interpreting messages. Better communication helps solve conflicts.

Country specific training

• China
• United States
• Brazil
• India
• Russia

Internship or final project