PROGRAMME

Introduction to Cross cultural management

  • - A history of the field of Intercultural Communication.
  • - Foundations of Intercultural Communication: Three paradigms.
  • - Introduction to Intercultural Communication and Management.
  • - Organizational designs across cultures through the lens of the three paradigms.
  • - Overview of the cross-cultural field international network, relevant organizations and institutions.
  • - Cross-cultural consulting companies. Structure and operating system.
  • - The trainer figure from the inside out.
  • - Cross-cultural Training. Different types, structure and elements.

Cross cultural management theories

  • - What is Culture? Overview about theoretical approaches
  • - Introduction to different culture models and concepts
  • - Conceptualizing Intercultural Competence: Definitions, models and the question of measurement
  • - Hall: Holistic model
  • - Hofstede: Cultural Dimensions
  • - Trompenaars: Dilemma
  • - Alexander Thomas: Kulturstandards
  • - Cross Cultural Communication: models and approaches
  • - Cross Cultural Management
  • - Diversity Management
  • - Online ressources and tools
  • - Politeness and Face concepts
  • - Culture shock and Re-entry shock: theories and models
  • - Stereotypes and prejudices: Theories and approaches
  • - Experimental Workshop on: “Translating” theory into praxis

Doing business across cultures

  • - Global environment of business.
  • - Growth strategies: why companies do business across nations.
  • - Foreign market selection.
  • - Foreign operation methods.
  • - Designing international structures.
  • - Polycentric, ethnocentric and geocentric strategic approaches.
  • - Foreign subsidiary strategy: local managers versus expatriates
  • - Managing knowledge in multinational companies

International Project Management

  • - International Projects analysis and definition
  • - Project Planning: Timing and Costs in a global context
  • - Developing a Project Plan and scheduling Resources
  • - Risk Management in international settings
  • - Project Execution, monitoring and closure
  • - The sociocultural side of international projects
  • - Being an effective Project Manager across cultures

Marketing across cultures

  • - the cultural variables in international marketing
  • - the integration of local consumption in a global marketing environment
  • - marketing decisions for the intercultural environment
  • - intercultural marketing communications

Techniques and tools in cross cultural training

  • - The role of a trainer and a co-trainer. Observe and adapt to the group needs
  • - The importance of debriefing and the meta level
  • - The right use of the appropriate materials
  • - How, when and with whom do we use our tools?
  • - Role plays
  • - Critical incidents
  • - Videos
  • - Simulations
  • - Self-reflective activities
  • - Perception and slef-awareness
  • - Active listening
  • - On-line Tools
  • - Profiles and assessments
  • - Feed-back and evaluation techniques for different cultures

Cross cultural training design

  • - Design accurate needs assessment and program evaluations, effective programs and engaging methods
  • - Designing excellent proposals. Structure and content
  • - Training logistics
  • - General structure of a training program. Phases, elements, co-training
  • - Meeting the participants requirements

Cross cultural coaching

  • - What is Coaching. Historical evolution and current perspectives.
  • - Global leadership development and professional coaching.
  • - The Coaching process. Tools and approaches.
  • - Assessments and goal-setting. How to discern accurately the client’s real strengths, needs, and potential.
  • - Measures of progress. Ongoing feedback.
  • - Self-awareness and how it impacts our coaching practice.
  • - Most valuable methodology and techniques for cross-cultural management.
  • - The finest contributions and biggest mistakes of the cross-cultural coach.
  • - Coaching international managers. Expectations and challenges.
  • - Coaching international teams. Matrixes and other organizational structures.
  • - In-class practice based on real-life coaching situations in international companies.
  • - Typical coaching topics: decision making, relationship building, hierarchy and time management across borders.
  • - The future of Cultural Coaching.

Managing virtual global teams

  • - Effectively launch, implement, and maintain successful virtual teams
  • - The basic high performing virtual team principles
  • - Identify the area of opportunity for improving cooperation and communication in a global team
  • - Solutions to all key challenges that international virtual teams, groups, and networks face
  • - Trust building at a distance in a global team
  • - Managing and leading virtual teams
  • - Key factors for effective cross-cultural meetings
  • - The skills, tools and technologies necessary for creating a successful virtual team

International assignments

  • - What is an international assignment? The expat figure.
  • - Rewards and challenges of international assignees, both professionally and personally
  • - Right expectations and actively building the required knowledge, skills, and mindset to be effective in your new environment
  • - Different types of trainings for different assignments-temporary, long-term, expatriation, repatriation, transpatriation
  • - International Assignment Training Design.
  • - The role of the trainer in the assignment process
  • - Explore the preferred ways of interacting, living, and working in the destination culture
  • - Plan to effectively manage the changes. Tools, techniques and resources.

Cross cultural negotiations

  • - Understand the impact cultural dimensions have at the negotiations table
  • - Apply the appropriate etiquette and protocols of a nation or culture so as to create trust and rapport
  • - Use appropriate cultural techniques for resolving possible conflict during a negotiation session
  • - Learn how to decode our cultural programming and understand how this could affect the negotiation
  • - Improve our cross-cultural skills to move the negotiations to closure
  • - Understand the differences in the dynamics, development and stages of the cross-cultural negotiation
  • - To enhance our knowledge about new business opportunities and challenges related to the similarities and differences that exist among different national cultures

Cross cultural conflict resolution

  • - Act as a mediator in an effort to resolve cross-cultural conflicts within an organization
  • - Provide individuals with cultural competences and skills to foster collaboration in international teams
  • - Experience the challenge of working in a multi-cultural team environment
  • - Identify cross-cultural misunderstandings and conflicts
  • - Work on communication, issues, and relationships among team members to produce a harmonious, cooperative and productive working environment, with real life examples
  • - Develop different solutions for different culturally influenced mindsets
  • - Understand different ways of conveying and interpreting messages. Better communication helps solve conflicts.

Country specific training

  • China
  • United States
  • Brazil
  • India
  • Russia

Internship or final project