Introduction to Cross cultural management
- - A history of the field of Intercultural Communication.
- - Foundations of Intercultural Communication: Three paradigms.
- - Introduction to Intercultural Communication and Management.
- - Organizational designs across cultures through the lens of the three paradigms.
- - Overview of the cross-cultural field international network, relevant organizations and institutions.
- - Cross-cultural consulting companies. Structure and operating system.
- - The trainer figure from the inside out.
- - Cross-cultural Training. Different types, structure and elements.
Cross cultural management theories
- - What is Culture? Overview about theoretical approaches
- - Introduction to different culture models and concepts
- - Conceptualizing Intercultural Competence: Definitions, models and the question of measurement
- - Hall: Holistic model
- - Hofstede: Cultural Dimensions
- - Trompenaars: Dilemma
- - Alexander Thomas: Kulturstandards
- - Cross Cultural Communication: models and approaches
- - Cross Cultural Management
- - Diversity Management
- - Online ressources and tools
- - Politeness and Face concepts
- - Culture shock and Re-entry shock: theories and models
- - Stereotypes and prejudices: Theories and approaches
- - Experimental Workshop on: “Translating” theory into praxis
Doing business across cultures
- - Global environment of business.
- - Growth strategies: why companies do business across nations.
- - Foreign market selection.
- - Foreign operation methods.
- - Designing international structures.
- - Polycentric, ethnocentric and geocentric strategic approaches.
- - Foreign subsidiary strategy: local managers versus expatriates
- - Managing knowledge in multinational companies
International Project Management
- - International Projects analysis and definition
- - Project Planning: Timing and Costs in a global context
- - Developing a Project Plan and scheduling Resources
- - Risk Management in international settings
- - Project Execution, monitoring and closure
- - The sociocultural side of international projects
- - Being an effective Project Manager across cultures
Marketing across cultures
- - the cultural variables in international marketing
- - the integration of local consumption in a global marketing environment
- - marketing decisions for the intercultural environment
- - intercultural marketing communications
Techniques and tools in cross cultural training
- - The role of a trainer and a co-trainer. Observe and adapt to the group needs
- - The importance of debriefing and the meta level
- - The right use of the appropriate materials
- - How, when and with whom do we use our tools?
- - Role plays
- - Critical incidents
- - Videos
- - Simulations
- - Self-reflective activities
- - Perception and slef-awareness
- - Active listening
- - On-line Tools
- - Profiles and assessments
- - Feed-back and evaluation techniques for different cultures
Cross cultural training design
- - Design accurate needs assessment and program evaluations, effective programs and engaging methods
- - Designing excellent proposals. Structure and content
- - Training logistics
- - General structure of a training program. Phases, elements, co-training
- - Meeting the participants requirements
Cross cultural coaching
- - What is Coaching. Historical evolution and current perspectives.
- - Global leadership development and professional coaching.
- - The Coaching process. Tools and approaches.
- - Assessments and goal-setting. How to discern accurately the client’s real strengths, needs, and potential.
- - Measures of progress. Ongoing feedback.
- - Self-awareness and how it impacts our coaching practice.
- - Most valuable methodology and techniques for cross-cultural management.
- - The finest contributions and biggest mistakes of the cross-cultural coach.
- - Coaching international managers. Expectations and challenges.
- - Coaching international teams. Matrixes and other organizational structures.
- - In-class practice based on real-life coaching situations in international companies.
- - Typical coaching topics: decision making, relationship building, hierarchy and time management across borders.
- - The future of Cultural Coaching.
Managing virtual global teams
- - Effectively launch, implement, and maintain successful virtual teams
- - The basic high performing virtual team principles
- - Identify the area of opportunity for improving cooperation and communication in a global team
- - Solutions to all key challenges that international virtual teams, groups, and networks face
- - Trust building at a distance in a global team
- - Managing and leading virtual teams
- - Key factors for effective cross-cultural meetings
- - The skills, tools and technologies necessary for creating a successful virtual team
- - What is an international assignment? The expat figure.
- - Rewards and challenges of international assignees, both professionally and personally
- - Right expectations and actively building the required knowledge, skills, and mindset to be effective in your new environment
- - Different types of trainings for different assignments-temporary, long-term, expatriation, repatriation, transpatriation
- - International Assignment Training Design.
- - The role of the trainer in the assignment process
- - Explore the preferred ways of interacting, living, and working in the destination culture
- - Plan to effectively manage the changes. Tools, techniques and resources.
Cross cultural negotiations
- - Understand the impact cultural dimensions have at the negotiations table
- - Apply the appropriate etiquette and protocols of a nation or culture so as to create trust and rapport
- - Use appropriate cultural techniques for resolving possible conflict during a negotiation session
- - Learn how to decode our cultural programming and understand how this could affect the negotiation
- - Improve our cross-cultural skills to move the negotiations to closure
- - Understand the differences in the dynamics, development and stages of the cross-cultural negotiation
- - To enhance our knowledge about new business opportunities and challenges related to the similarities and differences that exist among different national cultures
Cross cultural conflict resolution
- - Act as a mediator in an effort to resolve cross-cultural conflicts within an organization
- - Provide individuals with cultural competences and skills to foster collaboration in international teams
- - Experience the challenge of working in a multi-cultural team environment
- - Identify cross-cultural misunderstandings and conflicts
- - Work on communication, issues, and relationships among team members to produce a harmonious, cooperative and productive working environment, with real life examples
- - Develop different solutions for different culturally influenced mindsets
- - Understand different ways of conveying and interpreting messages. Better communication helps solve conflicts.
Country specific training
- United States
Internship or final project